Frequently Asked Questions (FAQ)
Where do you ship?
We currently ship throughout the United States.
How long does shipping take?
Orders are processed within 1–3 business days and usually arrive within 5–10 business days.
Can I track my order?
Yes. A tracking number will be emailed once your order ships.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay where available.
Can I return my order?
Yes. Returns are accepted within 30 days of delivery if the item is unused and in its original packaging.
What if my item arrives damaged?
Please contact us within 7 days of delivery with photos of the damaged item and packaging.
How do I contact customer support?
Email us at support@toycub.com. We respond within 24–48 business hours.